Contact Us

We are committed to excellent service. If you have questions or need assistance, our team is on hand to help.

Help With Test Orders

For help with new or existing test orders, please contact our Client Services team or your Account Representative and we’ll provide assistance. Client Services hours are Monday through Friday 8 AM to 8 PM Eastern Time. For providers who would like to order a test or kit in the United States (US) please visit our order page.

Phone

+1 (888) 988-3639

Email

client.services@foundationmedicine.com

Online Ordering Portal

home.foundationmedicine.com/login

Fax

+1 (617) 418-2290

Medical Information

For providers who would like to speak to someone in Medical Affairs or to request a visit from your local Medical Science Liaison (MSL), please complete the form below.

International Customers

For information about ordering Foundation Medicine tests outside of the United States (US), or for country-specific contact information, please visit our international website.

Website

rochefoundationmedicine.com

Biopharma & Research Partners

For biopharma partners who would like to speak to someone on our Biopharma Team or learn more about our portfolio for biopharma and research partners, please reach out at the email below.

Phone:

+1 (888) 988-3639, Option 5

Email:

Biopharma Team

For technical support for our Partner Portal, please contact our dedicated team to help:

Email:

Partner Portal Support

For study management support, please contact your partner sponsor or study contact. If you’re not sure who to contact, please reach out using the email below:

Email:

Clinical Trials

Corporate Development / Partnering

As a pioneer in healthcare, Foundation Medicine is committed to driving groundbreaking scientific and technological advances that have the potential to transform the lives of cancer patients worldwide. But we can’t accomplish this on our own. Only by partnering with the brightest minds in science and healthcare can we serve the needs of patients.

If you have an opportunity for collaboration or an interesting technology or asset in one of our areas of interest, please contact us via the email address below.

Email

CorpDev@FoundationMedicine.com

Request More Information

For general inquiries related to our clinical and biopharma product and service offerings as well as clinical support, please complete this form and a representative will be in touch.

I am interested in...

For questions related to an existing account or issues with a new or existing test order, please reach out to Client Services at client.services@foundationmedicine.com, or your Account Representative.

For inquiries related to existing partnerships or studies, please reach out to your dedicated partnership contact for more information.

Please complete the form below to submit your inquiry to our Medical Affairs team. Questions about new or pending test orders should be directed to our Client Services team, who can be contacted at client.services@foundationmedicine.com.

For inquiries related to Careers please visit our Careers page. For Media/PR/Advertising inquries please email pr@foundationmedicine.com. Any other inquiries please use the form below.

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*Please do not include any sensitive or confidential information in this form. For inquiries related to specific patient cases, please contact our Client Services team by email or phone.